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College Park Center at The University of Texas at Arlington

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A-Z Guide

COVID-19 EVENT POLICY AND ARENA UPDATES. Please visit our page with the most up-to-date information and instructions for attending an event.

 

Please check your ticket for any event-specific information that may be different from the information below. Contact Guest Services to find out the specific policy for your event by calling 817-272-5584.

College Park Center is devoted to meeting or exceeding all public facility structural and service requirements as set forth in the American with Disabilities Act. Guests are welcome to receive more information about our services by visiting Guest Services located on the Main Concourse behind Section 103.

College Park Center is committed to serving guests with disabilities by providing the following amenities:

  • ADA Seating Platforms
  • Assisted Listening Devices
  • Wheelchair Escorts
  • Sensory bags provided by Kulture City. Learn more.

All guests are required to have a valid ticket for admission into the College Park Center.

Re-entry is not permitted at any event at the College Park Center. Re-entry exceptions can be made to guests with medical needs. Guests with re-entry questions are asked to stop by Guest Services, before leaving the building, for approval by a College Park Center manager on duty.

College Park Center and its food and beverage partner have adopted an alcohol policy that is designed to protect our guests and community from any alcohol-related incidents. All guests must be age 21 or older and must present legal identification to purchase any alcoholic beverages. Alcohol purchases are limited to two (2) beverages at any time and management has the right to refuse service at any time. Alcohol sales can be terminated at any time at the direction of College Park Center management.

Guests are encouraged to consume alcoholic beverages in a responsible manner. Any intervention with an impaired, intoxicated or underage guest will be handled in a prompt and safe manner. College Park Center reserves the right to deny entry to visibly impaired and/or intoxicated guests. Any intoxicated guest causing a disturbance, during the event, will be escorted out of the building and can be issued a criminal trespass warning or be subject to arrest.

Announcements will be made at the discretion of College Park Center management to assist in the direction of guests in case of the following: emergencies, evacuation, public service announcements, sheltering, etc.

College Park Center is home to The University of Texas at Arlington's Division 1 volleyball and women's and men's basketball programs. For more information on Mavericks games, promotion & news, please visit their website.

The University of Texas at Arlington's Police Department offers a variety of services for the campus community and visitors. Personal security escorts and vehicle jumpstarts are available upon request at 817-272-3381. The UTA Police Department does not provide vehicle unlock assistance, but information for services available in the area can be provided to the caller.

AXS Mobile ID (formerly Flash Seats) is our electronic form of ticket delivery when attending events at College Park Center. Guests can enter the arena with the AXS mobile app. A guest services representative will scan the QR code on your phone when you enter the venue. If any ticketing issues persist when you arrive, please visit the Box Office before entering. CLICK HERE for more information on downloading and using the AXS mobile app as well as a list of frequently asked questions. 

Bag Policy - COVID-19 UPDATE - FALL 2020

College Park Center has implemented a NO BAG policy to further help with a contactless entry to the arena. No bags means no bag checks, which in addition to reducing contact should make for a speedier entry! CLICK HERE to see additional info on COVID-19 policies.

Medically Necessary Items: Including small diaper bags (with accompanying infant/child) are allowed after proper inspection at a gate designated for this purpose.

View specifics on the bag and safety policy as well as other prohibited items HERE.

Please Note: The box office is currently closed to walk-up sales due to COVID-19. However, box office representatives can still be reached at boxoffice@uta.edu or (817) 272-9595.

Box Office / Will Call is located on the north end of the venue between Gates 2 and 3 of College Park Center. When the box office resumes normal operations, it will be open for ticket purchases on event days, a minimum of one hour before the event start time and during regular business hours (10:00 a.m. - 4:00 p.m.) on Monday through Friday. For more information about upcoming events, tickets, and packages, visit utatickets.com.

Tickets can be purchased at utatickets.com for events held at College Park Center. All tickets are a revocable license and UTA reserves the unrestricted right to revoke this license for violating any UTA policy. For more information about our Ticket Notice, please refer to the back of your printed ticket.

You can contact the box office at (817) 272-9595 or boxoffice@uta.edu.

Cameras lenses longer than 3" will be prohibited from entry. Non-professional, non-flash photography is permitted during most events held at the College Park Center, unless requested by an artist/performer/team. In addition to our Camera Policy, camera bags, tripods, monopods and selfie sticks are also prohibited within College Park Center.

College Park Center and its partners are committed to creating a safe, comfortable, and enjoyable sports and entertainment experience. The University of Texas at Arlington reserves the unrestricted right to revoke any ticket license for violating any University policy, including (list is not exclusive) entering prohibited items, throwing objects, offensive language, or disruptive behavior.

College Park Center welcomes all comments and feedback as a tool for our continued elevation of the guest experience. We encourage our guests to provide feedback by emailing us at cpc@uta.edu.

College Park Center offers a wide variety of food and beverage throughout the building. Outside food and beverage are not permitted along with containers such as: bottles, cans, beverage containers of any kind, coolers, etc. Permanent and portable concession stands are located throughout the main concourse of College Park Center. Credit cards are accepted at all concession stands in the arena. For your reference, please check our Arena Layout Map to see all amenities of the building.

Please CLICK HERE to view our page on COVID-19 updates.

College Park Center has been the home of the WNBA Dallas Wings since 2016. For more information on games, promotions and news, please visit the Dallas Wings website.

Doors open one (1) hour prior to all events held at the College Park Center, unless requested by an artist/performer/team.

College Park Center offers drop-off and pick-up areas at Spaniolo Drive and Moritz Plaza. Buses and cars will be allowed to drop-off and pick-up near Arlington Hall, but vehicles are not permitted to park there.

College Park Center has one (1) elevator located inside Gate 1 and two (2) elevators located on the main concourse, near Sections 105-106 and 110. All guests and guests with disabilities are welcome to use the elevator and will need to present proper credentials and tickets to access the event level on event day.

College Park Center is devoted to providing the highest level of care for all our guests and staff. In the event of an emergency, remain calm and listen to instructions from our event staff, who have been trained to assist you in evacuating the building. Emergency messaging will be displayed throughout the arena and all fire exits are clearly marked to identify you have reached the nearest exit. Guests are encouraged to locate the nearest exit closest to your assigned seating location upon entering the building.

Main Entrances are available to all ticketed guest, and are in the following locations:

  • Gate 1 - Southwest Entry - Spaniolo Drive & Third Street
  • Gate 2 - Northwest Entry - Moritz Plaza & Spaniolo Drive
  • Gate 3 - North Entry - Mortiz Plaza
  • Gate 4 - Northeast Entry - Mortiz Plaza & Center Street

Please note: Not all entrances will be open for every event. Specific doors may be marked as "Entry Only" or "Exit Only" dependant on the event. 

Family restrooms can be found on the main concourse, near sections 106 and 114 and by our hospitality suites, behind sections 108 - 109. For your reference, please check our Arena Layout Map here to see all amenities of the building.

Your experience is our #1 priority. Please text 817-522-4557 to provide any feedback while attending any events at College Park Center. Your feedback is greatly appreciated and will help our team continue to grow and elevate the guest experience.

College Park Center and The University of Texas at Arlington do not permit firearms or concealed handguns into the building. Guests who arrive at the facility with a firearm or handgun will be instructed to return the weapon to their vehicle. Off-Duty Law Enforcement are the only persons allowed to enter the building with a firearm, but must present their I.D. and credentials to an on-site UTA Police Officer. College Park Center will not take possession of firearms, under any circumstances.

First Aid is located on the main concourse, near section 106, and is fully staffed during most events at College Park Center. In the event of a medical emergency when First Aid is closed, please call UTA Police Dispatch at 817-272-3003.

Please see "AXS Mobile ID"

 

College Park Center has achieved GBAC STAR™ facility accreditation from the Global Biorisk Advisory Council (GBAC), a Division of ISSA - The Worldwide Cleaning Industry Association.

The accreditation shows College Park Center's commitment to keep guests and employees safe with strict cleaning, disinfection and infectious disease prevention measures in our arena. CLICK HERE to learn more about the accreditation and what we are doing to help keep events safe!

Guest Services is located on the main concourse, behind sections 103-104 at the Ted E's BBQ concession stand. Guest Services opens 30 minutes before the schedule door time and remains open until one (1) hour after the conclusion of every event.

Our guest services staff is trained and equipped to offer convenient services to all guests including wheelchair escort assistance, lost and found, and stroller and wheelchair check-in. For safety reasons, strollers are not allowed to be stored in aisles or our seating sections.

Guests looking to claim or report lost items can stop by Guest Services inside the College Park Center Operations office, located across from Section 101. If you are inquiring about a lost item after an event has been held, please complete our Lost & Found report and a venue representative will reach out with more information:

https://LostandFoundReport.com/utacollegepark

Any sensitive items containing personal information is subject to immediate transfer to the UT-Arlington Police Department. Lost & Found items will be held for no longer than 30 days and will be held in a secured location. Any unclaimed items will either be disposed or donated and College Park Center is not responsible for any lost or damaged items.

Park South Garage, Park Central Garage, and Park North Garage are the closest parking structures near College Park Center. These parking areas are located to the north of the building and can be accessed off of Center Street.

MavMover is the University's shuttle service that is available to assist students, faculty and visitors in navigating the campus comfortably. Guests can now track shuttle routes live by downloading the DoubleMap app on your mobile device (IOS & Android). Please visit uta.edu/pats for parking information, maps, shuttle services, and more.

The University of Texas at Arlington Police Department is here to serve the students, faculty, staff, and visitors to the campus 24 hours a day, 365 days per year. In case of an emergency, please call 817-272-3003 and for non-emergencies, please call 817-272-3381. For more information about our Police Department and services provided, visit police.uta.edu.

Due to safety reasons, any guests who possess a prohibited item may be denied entry or asked to return these items back to their vehicle. For more information about our prohibited items list, please find our event day signage displayed outside the College Park Center or visit our Prohibited Items page.

UPDATE: In light of COVID-19 we have temporarily relaxed our ticket refund policy to allow for those who are unable to attend due to illness. See the full policy HERE

No refunds or exchanges will be permitted for any ticketed events at College Park Center. Tickets are a revocable license and UTA reserves the unrestricted right to revoke this license for violating any UTA policy, including (list is not exclusive) entering prohibited items, throwing objects, offensive language, or disruptive behavior.

Restrooms are located throughout College Park Center for your convenience. Men's and Women's restrooms are available on all levels, while our Family restrooms can be found on the main concourse level. All restrooms meet or exceed ADA specifications.

Promoting a safe experience for our guests, players and employees continues to be a top priority for College Park Center. All patrons are now required to submit to security screening procedures, with the use of bag check, hand-wanding, and walk-through magnetometers, before entering the building. College Park Center reserves the right to deny entry or eject any guest who declines to be searched or who is in breach of venue policies and/or prohibited items. Guests are encouraged to arrive early to ensure a timely entry into the arena.

Through a partnership with KultureCity, College Park Center is a Sensory Inclusive Certified venue. This  initiative promotes an accommodating and positive experience for all guests and fans with sensory needs. College Park Center is the first WNBA venue and first university venue in Texas to be certified sensory inclusive with KultureCity. 

Sensory bags, equipped with noise canceling headphones, fidget tools, verbal cue cards, and weighted lap pads are available for check out for guests with sensory sensitivities, at the Guest Services desk behind section 103. 

You can download the KultureCity app for Apple or Android to view more resources about what to expect when entering College Park Center and the services we offer. Learn more about College Park Center's Sensory Inclusive certification HERE.

 View a map of sensory inclusive resources in the arena.

 

Service animals are permitted in accordance to ADA regulations. Service animals must remain on a leash or in a harness at all times. If you need additional seat accommodations, please stop by the Box Office before entering the building.

Banners and flags, with or without sticks, are prohibited in College Park Center. Posters and signs must be of 24" x 36" size (or smaller) and should not exhibit disruptive, obscene, or offensive content. College Park Center reserves the right to inspect all posters and signs before entering the building and/or removing such object that violate our prohibited items policy.

The University of Texas at Arlington is a tobacco-free campus. College Park Center, building properties, and outside campus premises prohibit the use of all tobacco products (e-cigarettes, cigarettes, cigars, pipes, smokeless-tobacco) on campus properties at all times. Violators will be subject to disciplinary action detailed in the tobacco-free campus policy.

Our guests and staff are the most reliable source regarding anything that appears unusual. College Park Center asks our guests to remain aware of their surroundings at all times and if you See Something, Say Something. Please report any suspicious activity to an on-duty UTA Police Officer or call 817-272-3003.

The University of Texas at Arlington is a growing institution committed to life-enhancing discovery, innovative instruction, and caring community engagement. An educational leader, located in the heart of the thriving North Texas region, UTA nurtures minds within an environment that values excellence, ingenuity, and diversity. For more information about the campus, academics, and our on-going research, we invite you to visit us at uta.edu.