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College Park Center at The University of Texas at Arlington

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COVID-19 Policies

Welcome back to College Park Center!

We're excited to have you back! You may be wondering how our venue policies have changed for upcoming events. We are doing everything we can to help keep our guests and venue staff as safe as possible. Please help us keep our events safe by following these new policies when you’re at CPC:



Please do a self-assessment before coming to an event, and stay home if you are not feeling well. We have temporarily relaxed our ticket refund policy to allow for those who are unable to attend due to illness. You can find resources on doing a self-assessment HERE.

If you feel unwell before arriving at the venue, we will refund your purchase in full in the method used to pay for your tickets. Please contact the Box Office at 817-272-9595 or at least one hour before the event is scheduled to begin. Please be sure to have your order ID number handy.


The University of Texas at Arlington (UTA) no longer mandates the wearing of masks on campus but continues to strongly encourage and recommend that Mavericks wear masks, particularly when inside campus buildings. For more information visit


We strongly encourage social distancing when feasible to provide the healthiest possible environment.


For some events, one-way directions will be in place around the arena. Following these directions will help everyone remain socially distanced moving about the arena and when going up and down stairs.



Be prepared to pay by credit/debit card for concessions and merchandise. Pay online in advance for tickets and parking. This helps us reduce the spread of germs from passing money back and forth.


Use the AXS app (formerly Flash Seats) instead of paper or eTickets to enter the arena. Simply holding your phone up for the gate attendant to scan will help assist in a contactless entry. Learn more about the AXS app and mobile ticketing HERE.


College Park Center has implemented a CLEAR BAG policy to further help with a contactless entry to the arena. Limiting bag checks helps  reduce contact and makes for a speedier entry! Exceptions will be made for medically necessary items and small diaper bags. See full policy details HERE.


Additional Steps We're Taking

In addition to the above-mentioned policies, we have put into place additional measures to enhance cleanliness and safety in the venue. We follow the health and safety guidelines published by The University of Texas at Arlington which can be found here: We can all work together to stop the spread, and get back to having some amazing events! Here are some steps we’re taking:



Increased the frequency and scope of our regular cleaning before, during and after events.

Treatment of high-touch surfaces with GermBlast and other electrostatic spraying.

Added touchless hand sanitizer stations for public and employee use at entries, restrooms and other key areas of the venue.


All part-time, full-time, and contracted third-party staff members will undergo a health screening before entering the venue.

All public-facing and food service/prep staff members are provided protective personal eqipment as necessitated by current guidelines and best practice policies. Employees will be required to wash hands and change gloves at regular intervals during events.


GBAC STAR Facility Accreditation

Global Biorisk Advisory council G BAC Star facility.  College Park Center has achieved G BAC STAR Facility Accreditation. We’re committed to keeping our guests and employees safe!

We are excited to announce that College Park Center has achieved GBAC STAR™ facility accreditation from the Global Biorisk Advisory Council (GBAC), a Division of ISSA - The Worldwide Cleaning Industry Association. The accreditation shows College Park Center's commitment to keep guests and employees safe with strict cleaning, disinfection and infectious disease prevention measures in our arena. CLICK HERE to learn more about the accreditation and what we are doing to help keep events safe!


Please reach out with any questions or concerns. We’re here to help! Contact us