Answers to questions you didn’t even know you had! (Plus, the ones you did.)
- So what happens to Texas Hall now?
- When does the Box Office open? And where’s Will Call?
- Is there an ATM inside the Center?
- I’d like to record the game on my camera, sync it to my awesome band, and upload it to YouTube. That’s cool, right?
- Can I bring my amazingly clever sign to the game to help spur on the team?
- Can I smoke in the Center?
- How about food or drinks? Can I bring those?
- How about my cat, Miss Precious Perfect? Can she come?
- What else can’t I bring into the Center?
- When you say “large bags,” does that include diaper bags?
- While we’re on the topic, are strollers permitted? And are there changing stations in the bathrooms?
- Do I need to buy a ticket for my toddler?
- Help! I’ve lost my camera and/or my child!
- What are your accommodations for disabled guests?
- What happens if a meteorite hits the arena while I’m inside?
- The Center is unbelievably fabulous! Can I book it for a party?
Q: So what happens to Texas Hall now?
A: It goes back to doing what it does best: staging the performance arts.
Q: When does the Box Office open? And where’s Will Call?
A: The Box Office, located on the north side of the Center, opens one hour prior to the start of the day’s scheduled event. The Box Office accepts Visa, MasterCard, American Express, Discover, and cash.
Will Call is located at the Box Office and is open one hour prior to events. You must provide your own picture ID when picking up tickets.
Q: Is there an ATM inside the Center?
A: Yes. Look for it on the north concourse, inside the main entry.
Q: I’d like to record the game on my camera, sync it to my awesome band, and upload it to YouTube. That’s cool, right?
A: What you do with your free time is none of our business. But as far as recording or photographing events in the Center goes, it varies. Typically, cameras and recording devices are permitted at games, but not at musical concerts. Contact Guest Services to find out the specific policy for your event by calling 817-272-5584.
Q: Can I bring my amazingly clever sign to the game to help spur on the team?
A: Absolutely! We love to see fans showing their support for the Mavs. But there are a couple of rules. Any sign you bring must not exceed three feet in height, must not be commercial in nature or obscene, and must not cause any disturbance with other fans. Banners may not be displayed during play due to sight restrictions, and poles to display banners, signs, and flags are prohibited. If you want to attach your sign to a railing or column, you’ll need prior permission from the Center, and we also reserve the right to remove and/or confiscate any sign, banner, or flag for any reason.
Finally, keep in mind that specific events may prohibit banners, flags, or signs altogether, so double-check with Guest Services (817-272-5584) before you head to the Center.
Q: Can I smoke in the Center?
A: Are you seriously asking us this?
Q: How about food or drinks? Can I bring those?
A: No. Click on this fabulous link to learn more about our policy.
Q: How about my cat, Miss Precious Perfect? Can she come?
A: Not unless she is your service animal. All animals or pets are prohibited, except for service animals accompanying guests with disabilities.
Q: What else can’t I bring into the Center?
A: Many, many things. Fireplace grates, for example. Streetlamps and spare tires, too. As for the more commonplace prohibited items, they include, but are not limited to, alcoholic beverages, illegal drugs, glass containers, fireworks, laser pointers, coolers, knives, weapons of any type, unauthorized noisemakers, glitter, confetti, streamers, helium balloons, packages, or large bags of any kind. Because UT Arlington is dedicated to providing a safe and secure environment for Center guests, individuals who are in possession of these prohibited items may be denied entry.
Anyone with an item that does not pass security measures will be asked to either take the item back to their vehicle or dispose of it before entering the Center. Please be aware that prohibited items, policies, and security parameters may be modified from event to event as security levels change. For many events, police officers will be stationed near each entrance; all persons entering the stadium are subject to search and questioning.
Q: When you say “large bags,” does that include diaper bags?
A: No. Purses, backpacks, fanny packs, diaper bags, or any similar bags may be brought into the stadium, but will be searched at the bag inspection area.
Q: While we’re on the topic, are strollers permitted? And are there changing stations in the bathrooms?
A: Strollers are permitted for younger children. As a safety measure, however, they are not allowed in the general arena seating. We ask that you check the stroller at Guest Services located by the main entrance.
Three family restrooms are located on the lower concourse by sections 105, 108, and 113. Diaper-changing stations are available in these restrooms.
Q: Do I need to buy a ticket for my toddler?
A: It depends. For most events, a ticket will be required for everyone. However, policies may vary for some special events. Please contact the Box Office at 817-272-9595 for information pertaining to specific events.
Q: Help! I’ve lost my camera and/or my child!
A: That’s incredibly disturbing! Separated children and parents should contact the nearest Center employee or go to Guest Services located by the main entrance. To make sure this doesn’t happen again, we recommend you sign up for our free KID Tags program. Just fill out a form at the Guest Services desk before your event and we’ll give your child a numbered wristband. If you become separated, the wristband will be matched with the info on the form to quickly reunite your group.
Non-human items found during or after an event will be turned in to Guest Services and stored in the College Park Center management office. Lost and found items will be logged and kept for 14 calendar days, after which they will be donated to charity or disposed of.
Q: What are your accommodations for disabled guests?
A: The Center is committed to providing every guest with comfortable and enjoyable experience. Our facility meets all ADA requirements, and ADA seats are located at the top of the lower seating bowl (sections 101, 103, 104, 107, 111, 113, and 114) and on the floor (when floor seating is present). Wheelchair accommodations are available within each price category and wheelchair access is provided for specially designated restrooms, ticket windows, and concession stands.
All ADA patrons who have purchased tickets on the floor for concerts should see one of our Event Staff Members for directions to the floor. If you or a guest is in need of wheelchair assistance, please contact an usher or staff member, and we will be happy to escort you to your seat.
Please contact Guest Services (817-272-5584) ahead of time if you need any special accommodations.
Q: What happens if a meteorite hits the arena while I’m inside?
A: We’ll all get flattened, presumably. In case of other, more realistic emergencies, however, we have protocols in place to help keep you safe. In the unlikely event that an emergency situation requires the arena to be evacuated, instructions will be relayed via public address system. If such circumstances arise, please remain calm and follow any instructions as they are announced. College Park Center Event Staff will be available to assist with any evacuation procedures.
For minor emergencies, guests should seek the first aid station, located to the east of the main entrance, across from section 105. If you require medical assistance, please contact the nearest usher or Center employee.
Q: The Center is unbelievably fabulous! Can I book it for a party?
A: Of course you can! The arena and the hospitality suite are available for private parties, corporate functions, receptions, and all special occasions (subject to availability). Visit the booking page or contact us at 817-272-5584 for available dates and rates.
